So you know how my sweetheart is the coolest person on the planet? Yeah, she bought me an iPhone 4 for Father’s Day, and it arrived yesterday.
Before any of you Apple or iPhone haters start, I’ve already seen the video poking fun at Apple fanboys. Whatever – it’s pretty effing cool and I love it.
But here’s what bugs me – there are three of us on the AT&T account, but to upgrade without paying twice as much for the damn phone we have to order it under the phone number that’s eligible for the upgrade (Stefahn’s in this case), wait for it to be chipped, then go into the AT&T store and have them swap SIM cards.
Yeah, it’s ridiculous, but well worth the $200 we save.
So the phone came yesterday, and we went to the nearest AT&T corporate location on 600 South and Main. We went there because after calling to see if this was something that could just be done over the phone, they told us that we needed to go to an AT&T corporate store to have the SIM cards swapped, even though there’s a Spring Wireless (which is an AT&T authorized dealer) a few minutes from my house.
Well, the idiot that “helped” us took an hour and a half to get my phone working. He also let us know (after the fact) that Stefahn’s phone wouldn’t work until he synced it with his computer. Well, Stefahn was at work at the time, and knowing how much he loves his phone, I could only imagine how frustrating this would be for him. As we were about to leave, Megan said “call me, I wanna see your new phone work!” – it went directly to voice mail, even though she was holding the phone in her hand. I tried again, and when she tried calling me, she found that her phone wasn’t working.
So, back to the idiot, who apologizes profusely (incidentally, AT&T, your customer service – both in the store and definitely on the phone – could use some improvement. I don’t give a rats ass if you pretend to empathize with my plight or apologize insincerely ad nauseum. Fix the damn issue, do it fast, and shut the hell up while you work.) and explains he must have shut off Megan’s phone instead of Stef’s. No big deal, this is actually probably a better thing anyway. Stefahn’s phone still works, and we’ll just fix Megan’s right now.
He messes around for another 20 minutes, hands the phone back, we call each other, the call works fine and we leave.
Well, around 7, Megan calls Stefahn to see when he’ll be home, no answer. She texts him, no answer. When Stefahn gets home at 8, he’s none too happy, and understandably so. We call AT&T, and this guy explains that although he can’t fix it over the phone, any AT&T authorized dealer can do what we need done.
We pull up the the Spring Wireless in Bountiful 7 minutes later, and wi9thin 5 minutes this guy has all three phones working perfectly.
The moral of the story? (shut it, Apple haters, I already know your response) AT&T corporate folks are morons, but their authorized retailers know their shit.
And my phone is really cool.
Conflicted.

